How Can We Help?
Find answers to the most common questions about our products, shipping, returns, and more.
📦 Shipping & Delivery
Where do you ship to?
We offer free shipping to the UK, USA, Canada, and Australia. Orders are dispatched within 7-10 business days.
How long does delivery take?
UK orders typically arrive within 5-10 business days. International orders (USA, Canada, Australia) usually take 7-14 business days. You'll receive a tracking number as soon as your order ships!
Is shipping really free?
Yes, 100% free! We cover all shipping costs on every order. No minimum purchase required, no hidden fees at checkout.
How can I track my order?
You'll receive an email with your tracking number once your order ships. You can also check your order status anytime by replying to your confirmation email.
Do you ship to PO Boxes?
Yes! We can ship to PO Boxes in all our supported countries.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee on all products. If you're not completely satisfied, simply email us and we'll process your full refund — no questions asked!
Do I need to send the product back?
In most cases, no! We usually ask you to donate the toy to a local animal shelter instead. No return shipping hassle for you.
How long does a refund take?
We process refunds within 24 hours. The money typically appears back in your account within 3-5 business days, depending on your bank or payment provider.
What if my item arrives damaged?
We'll send a free replacement right away! Just snap a photo of the damage and email us — no need to return the damaged item.
🧸 Our Products
Are your plushies safe for dogs?
Absolutely! All our toys are made from 100% non-toxic, pet-safe materials. No harmful dyes, no loose parts that could be swallowed. Safety tested and certified.
How durable are they really?
Our plushies feature reinforced double stitching and premium materials designed to withstand even the most enthusiastic chewers. While no toy is truly indestructible, ours last significantly longer than regular dog toys.
Can I wash the plushies?
Yes! They're machine washable at 30°C. Pop them in a pillowcase for extra protection and let them air dry. They'll come out looking brand new!
What sizes are available?
Each plushie character comes in a size that works for dogs of all breeds — from small Chihuahuas to large Golden Retrievers. Check individual product pages for exact dimensions.
Do they have squeakers?
Yes! Each plushie has a built-in squeaker to keep your pup entertained. The squeaker is securely embedded and designed to last.
🛒 Orders & Payment
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex),Apple Pay, Google Pay, and Shop Pay. All payments are processed securely.
Can I change or cancel my order?
We process orders quickly! If you need to make changes, email us as soon as possible. If it hasn't shipped yet, we can usually accommodate changes or cancellations.
Is my payment information secure?
100% secure. We use Shopify's SSL-encrypted checkout — the same security used by millions of online stores worldwide. We never store your card details.
Do you offer discounts for multiple items?
Yes! Keep an eye out for bundle deals and seasonal promotions. Sign up for our email list to get exclusive discounts and early access to sales.
Still Have Questions?
Our friendly support team is here to help! We usually respond within a few hours.
Email Us🕒 Average response time: under 4 hours · 7 days a week